For banks, fintechs and product teams

Build around the owner’s reality.

Bringing the business owner's voice into the rooms where products get built.

We turn owner experiences into practical product, partnership and launch decisions for teams serving small and medium-sized businesses.

A plant-shop owner, an open sign and two people working in a bakery
Why it matters

Product experience. An owner’s perspective.

We have spent our careers building products for businesses, banks and fintechs. We are building businesses ourselves. Both perspectives shape the questions we bring to your team.

“If you're looking around the product room wondering whether anyone knows a small business owner to talk with about your design, we'd love to hear from you.”
Leigh Hocker Radtke, Principal
“We help bring those small business experiences into your product development and innovation conversation.”
Scott Songer, Principal
The framework

Five themes we hear from owners

These are the decisions and pressures we hear about in the businesses we work with.

1

Cash flow, payments and working capital

How money comes in, how bills get paid and whether capital is there when it is needed.

2

Connected business operations

Whether banking, accounting, payroll and other essential systems work together.

3

Technology and AI adoption

Which tools save time, fit the workflow and earn an owner’s trust.

4

Trust and human relationships

Who owners can turn to when a decision matters or something goes wrong.

5

The next right move

What to do next to grow the business: marketing, sales, partnerships and strategy.

How we work

Three points where we can help.

Bring us in to explore an opportunity, prepare for launch or improve an existing product. We will shape a consulting proposal around your team’s needs.

01

Explore a new opportunity

Bring owner needs and customer journeys into your product strategy, business case and partnership decisions.

02

Prepare to launch

Test your proposition and experience with owners before taking it to market. Identify gaps in the workflow, partner model and support.

03

Improve adoption

Find out why an existing product is not getting the traction you expected, and turn those insights into practical changes.

Start with the decision in front of you

What is your team building next?

Tell us the opportunity, the stage you are in and what you need to learn. We will shape a proposal around it.

Let's talk ↗